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Service quality performance measurement in public-private sectors
Black, Stewart; Briggs, Senga; Keogh, William - In: Managerial auditing journal 16 (2001) 7, pp. 400-405
Persistent link: https://www.econbiz.de/10006977663
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A: ORGANIZATIONAL DYNAMICS - Integrating human resource strategy and strategic planning to achieve business excellence
Briggs, Senga; Keogh, William - In: Operations research, Management science : OR MS ; the … 40 (2000) 4, pp. 371-374
Persistent link: https://www.econbiz.de/10006515464
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Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - Integrating human resource strategy and...
Briggs, Senga; Keogh, William - In: Total quality management 10 (1999) 4-5, pp. S447
Persistent link: https://www.econbiz.de/10007185883