Grundlagen des Service Value -- Messung des Service Value -- Management des Service Value -- Service Value bei Produkt-Service-Bündeln -- Interner Service Value -- Branchenspezifische Besonderheiten des Service Value.

The chapters in this volume will address how macro-organizational behaviour knowledge frames and shapes specific substantive practices. The focus is on the effects of macro-organizational behavior as a practice

"Edited by leading experts in the field and presenting contributions from subject experts, it provides state-of the art reviews of the main themes in the field, as well as practical remedies and solutions at individual, organisational and societal levels, providing a much-needed update and...

Introduction -- Myth 1 There is one right way to lead or manage -- Myth 2 It's tough at the top -- Myth 3 long hours will lead to success -- Myth 4 It's important not to show vulnerability or doubt -- Myth 5 It's lonely at the top -- Myth 6 You need to be the smartest person in the room -- Myth...