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Consumer preference, satisfaction, and intentional behavior : investigating consumer attitudes for branded or unbranded products
Iazzi, Antonio; Vrontis, Demetris; Trio, Oronzo; … - In: Journal of transnational management : the official … 21 (2016) 2, pp. 84-98
Persistent link: https://www.econbiz.de/10011527144
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Fans' brand commitment to basketball teams : establishing the validity and reliability of a new multidimensional scale
Shuv-Ami, Avichai; Thrassou, Alkis; Vrontis, Demetris - In: Journal of customer behaviour 14 (2015) 4, pp. 311-329
Persistent link: https://www.econbiz.de/10011551003
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Customer experience management : toward implementing an evolving marketing concept
Homburg, Christian; Jozic, Danijel; Kuehnl, Christina - In: Journal of the Academy of Marketing Science 45 (2017) 3, pp. 377-401
Persistent link: https://www.econbiz.de/10011684998
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Homburg, Christian (ed.) - 2016 - 9., überarbeitete Auflage
Persistent link: https://www.econbiz.de/10011381718
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The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context : a dyadic analysis
Homburg, Christian; Stock-Homburg, Ruth - 2003
Persistent link: https://www.econbiz.de/10001866778
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Do satisfied customers really pay more? : a study of the relationship between customer satisfaction and willingness to pay
Homburg, Christian; Koschate, Nicole; Hoyer, Wayne D. - 2004
Persistent link: https://www.econbiz.de/10002758671
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The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context : a dyadic analysis
Homburg, Christian; Stock-Homburg, Ruth - 2003
Persistent link: https://www.econbiz.de/10002512381
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Willkommen zurück! : Kundenrückgewinnung
Homburg, Christian; Fürst, Andreas; Sieben, Frank - In: Vertrieb : Verkäufer führen - Umsatz machen, (pp. 58-66). 2009
Persistent link: https://www.econbiz.de/10003841344
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Kommunikationsqualität in Kundeninteraktionen : Bestandsaufnahme, Operationalisierung und empirische Befunde im Private Banking
Bruhn, Manfred; Hadwich, Karsten; Frommeyer, Astrid - In: Kredit und Kapital 43 (2010) 1, pp. 3-37
Persistent link: https://www.econbiz.de/10003964168
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Zufriedenheits- und Kundenbindungsmanagement
Bruhn, Manfred - In: Grundlagen des CRM : Strategie, Geschäftsprozesse und …, (pp. 409-439). 2011
Persistent link: https://www.econbiz.de/10008857594