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Operational risk escalation: An empirical analysis of UK call centres

Bryce, Cormac; Cheevers, Carly; Webb, Rob - In: International Review of Financial Analysis 30 (2013) C, pp. 298-307

The paper investigates operational risk reporting behaviour and policy dissemination in the selling of financial products by a major British insurance company's call centres. The analysis of the predispositions of call centre employees to escalate operational risks within their working...

Persistent link: https://www.econbiz.de/10010730284

Internally reporting risk in financial services : an empirical analysis

Bryce, Cormac; Chmura, Thorsten; Webb, Robert; … - In: Journal of business ethics : JOBE 156 (2019) 2, pp. 493-512

Persistent link: https://www.econbiz.de/10012017551

Should the insurance industry be banking on risk escalation for solvency II?

Bryce, Cormac; Webb, Robert; Cheevers, Carly; Clark, P. … - In: International review of financial analysis 46 (2016), pp. 131-139

Persistent link: https://www.econbiz.de/10011580874

Operational risk escalation : an empirical analysis of UK call centres

Bryce, Cormac; Cheevers, Carly; Webb, Robert - In: International review of financial analysis 30 (2013), pp. 298-307

Persistent link: https://www.econbiz.de/10010461549

Operational risk and reputation in financial institutions : does media tone make a difference?

Barakat, Ahmed; Ashby, Simon; Fenn, Paul T.; Bryce, Cormac - In: Journal of banking & finance 98 (2019), pp. 1-24

Persistent link: https://www.econbiz.de/10012162237

European bank loan loss provisioning and technological innovative progress

Simper, Richard; Dadoukis, Aristeidis; Bryce, Cormac - In: International review of financial analysis 63 (2019), pp. 119-130

Persistent link: https://www.econbiz.de/10012207430