Ha Nam Khanh Giao; Thy Nguyen Thi Anh; Bui Nhat Vuong; … - 2021
This research has four specific objectives: (1) identifying factors that affect customer satisfaction with less than container load (LCL) cargo services of logistics companies in HoChiMinh City (HCMC), (2) measuring the level of impact of the factors, (3) testing the difference in satisfaction...