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~person:"Burgess, Simon M."
~person:"Disney, Richard"
~person:"Jenkins, Stephen"
~person:"Mattila, Anna S."
~type_genre:"Aufsatz in Zeitschrift"
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Aufsatz in Zeitschrift
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Burgess, Simon M.
Disney, Richard
Jenkins, Stephen
Mattila, Anna S.
Machin, Stephen
90
Kumar, Satish
82
Wright, Mike
76
Han, Heesup
74
Blundell, Richard W.
67
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57
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56
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Paul, Justin
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Oswald, Andrew J.
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The economic journal : the journal of the Royal Economic Society
22
Fiscal studies : the journal of the Institute for Fiscal Studies
20
International journal of hospitality management
13
Economica
11
Oxford bulletin of economics and statistics
6
Labour economics : official journal of the European Association of Labour Economists
5
The journal of services marketing
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Scottish journal of political economy : the journal of the Scottish Economic Society
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National Institute economic review
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Oxford economic papers
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Oxford review of economic policy
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Bulletin of economic research
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Cornell hospitality quarterly : CQ
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DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
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Economics letters
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Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
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European economic review : EER
2
ILR review : the journal of work and policy
2
Journal of business research : JBR
2
Journal of hospitality marketing & management
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Journal of service research
2
Journal of travel and tourism marketing
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
BJIR : an international journal of employment relations
1
Canadian public policy : a journal for the discussion of social and economic policy in Canada
1
Economic inquiry : journal of the Western Economic Association International
1
Economics of education review
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Economie et statistique
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Education economics
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Intereconomics : review of European economic policy
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International affairs
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International journal of contemporary hospitality management
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ECONIS (ZBW)
177
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1
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177
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1
Touch versus tech in service encounters
Fan, Alei
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
62
(
2021
)
4
,
pp. 468-481
Persistent link: https://www.econbiz.de/10012624036
Saved in:
2
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
3
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
4
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
5
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
6
Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
33
(
2013
),
pp. 310-315
Persistent link: https://www.econbiz.de/10009746354
Saved in:
7
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
8
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
9
Apple Pay : coolness and embarrassment in the service encounter
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
78
(
2019
),
pp. 268-275
Persistent link: https://www.econbiz.de/10012012758
Saved in:
10
The impact of cyberostracism on online complaint handling : is "automatic reply" any better than "no reply"?
Mattila, Anna S.
;
Andreau, Luisa
;
Hanks, Lydia
;
Kim, …
- In:
International journal of retail & distribution management
41
(
2013
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10009711832
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