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~person:"Burkhauser, Richard V."
~person:"Van Vaerenbergh, Yves"
~subject:"Kundenservice"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Kundenservice
USA
Customer satisfaction
12
Kundenzufriedenheit
12
Dienstleistungsqualität
10
Service quality
10
Beschwerdemanagement
9
Beziehungsmarketing
9
Complaint management
9
Großbritannien
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Relationship marketing
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United Kingdom
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Customer service
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Consumer behaviour
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Germany
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Einkommensverteilung
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5
Service recovery
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Comparison
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3
Haushaltseinkommen
3
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Service failure
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Altersgrenze
2
Bibliometrics
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2
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Customer participation
2
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Burkhauser, Richard V.
Van Vaerenbergh, Yves
Kanas, Angelos
14
Mattila, Anna S.
14
Broadberry, Stephen N.
13
Gil-Alaña, Luis A.
13
Peel, David
13
O'Mahony, Mary
12
Gustafsson, Anders
11
Hamori, Shigeyuki
11
MacDonald, Ronald
11
Sarno, Lucio
11
Bekaert, Geert
10
Han, Heesup
10
Laband, David N.
10
Sharma, Piyush
10
Walsh, Gianfranco
10
Barnes, Donald C.
9
Beatty, Sharon E.
9
Jang, Soocheong
9
Miao, Li
9
Ark, Bart van
8
Blanpain, Roger
8
Blundell, Richard W.
8
Caporale, Guglielmo Maria
8
Collier, Joel E.
8
Edvardsson, Bo
8
Hughes Hallett, Andrew
8
Koedijk, Kees
8
Kugler, Peter
8
McColl-Kennedy, Janet R.
8
Taylor, Mark P.
8
Bahmani-Oskooee, Mohsen
7
Banks, James
7
Brounen, Dirk
7
Chan, Kam C.
7
Gremler, Dwayne D.
7
Hein, Eckhard
7
Kim, Wansoo
7
Ok, Chihyung
7
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Schmollers Jahrbuch : journal of contextual economics
3
Managing service quality : MSQ ; an international journal
2
International journal of electronic commerce : IJEC
1
Journal of applied econometrics
1
Journal of business research : JBR
1
Journal of income distribution : an international quarterly
1
Journal of retailing
1
Journal of service research : JSR
1
Marketing letters : a journal of research in marketing
1
Oxford economic papers
1
Service business
1
Social security bulletin
1
Vierteljahrshefte zur Wirtschaftsforschung
1
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ECONIS (ZBW)
16
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1
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
2
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
3
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
4
Co-creating service recovery after service failure : the role of brand equity
Hazée, Simon
;
Van Vaerenbergh, Yves
;
Armirotto, Vincent
- In:
Journal of business research : JBR
74
(
2017
),
pp. 101-109
Persistent link: https://www.econbiz.de/10011675409
Saved in:
5
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
6
Customer participation in service recovery : a meta-analysis
Van Vaerenbergh, Yves
;
Hazée, Simon
;
Costers, Annelies
- In:
Marketing letters : a journal of research in marketing
29
(
2018
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10011964332
Saved in:
7
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
8
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
9
Social security research at the Michigan Retirement Research Center
Burkhauser, Richard V.
;
Gustman, Alan L.
;
Laitner, John
; …
- In:
Social security bulletin
69
(
2009
)
4
,
pp. 51-64
Persistent link: https://www.econbiz.de/10003978604
Saved in:
10
Winners and losers over the 1990s business cycles in Germany, Great Britain, Japan, and the United States
Burkhauser, Richard V.
;
Oshio, Takashi
;
Rovba, Ludmila
- In:
Schmollers Jahrbuch : journal of contextual economics
127
(
2007
)
1
,
pp. 75-84
Persistent link: https://www.econbiz.de/10003561205
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