//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Cénophat, Sadrac"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
A meta-analysis of humor in ad...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
1
Beziehungsmarketing
1
CRM initiatives
1
Complaint management
1
Customer Relationship
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Kundenservice
1
Kundenzufriedenheit
1
Marketing Initiatives
1
Relationship marketing
1
Service Failure
1
Service Recovery
1
Service quality
1
Vulnerability
1
likelihood of switching
1
relationship marketing
1
scale development
1
vulnerability
1
more ...
less ...
Online availability
All
Free
2
Type of publication
All
Article
1
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Hochschulschrift
1
Language
All
English
2
Author
All
Cénophat, Sadrac
Eisend, Martin
202
Kuß, Alfred
14
Rosengren, Sara
9
Koch, Jochen
8
Tarrahi, Farid
8
Langer, Alexandra
7
Petermann, Arne
7
Küster-Rohde, Franziska
6
Schuchert-Güler, Pakize
6
Evanschitzky, Heiner
5
Knoll, Silke
5
Richter, Thorsten
5
Apaolaza, Vanessa
4
Bayón, Tomás
4
Brexendorf, Tim Oliver
4
Hartmann, Patrick
4
Langner, Tobias
4
Rößner, Anna
4
Schmidt, Susanne
4
Tomczak, Torsten
4
Bothfeld, Silke
3
Dahlén, Micael
3
Hermann, Erik
3
Hudders, Liselot
3
Karpinska-Krakowiak, Malgorzata
3
Möller, Jana
3
Steinhagen, Josefine
3
Voorveld, Hilde
3
Baumgarth, Carsten
2
Bergkvist, Lars
2
Berlo, Zeph M. C. van
2
Calantone, Roger J.
2
Cauberghe, Verolien
2
Christodoulides, George
2
Dens, Nathalie
2
Franke, George R.
2
Ivanov, Lachezar
2
Jäger, Tilmann
2
Kuss, Alfred
2
more ...
less ...
Published in...
All
Journal of service research
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer relationship vulnerability : a new concept in relationship marketing
Cénophat, Sadrac
-
2018
Persistent link: https://www.econbiz.de/10011885009
Saved in:
2
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->