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Chang, Li-kuan
Wang, Yi-Shun
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Managing service quality : MSQ ; an international journal
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Consumer responses to online retailer's service recovery after a service failure : a perspective of justice theory
Lin, Hsin-hui
;
Wang, Yi-shun
;
Chang, Li-kuan
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 511-534
Persistent link: https://www.econbiz.de/10009315782
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