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Customer service-focused HRM systems and firm performance : evidence from the service industry in Taiwan
Chao, Minston
;
Shih, Chih-Ting
- In:
The international journal of human resource management
29
(
2018
)
19
,
pp. 2804-2826
Persistent link: https://www.econbiz.de/10012031394
Saved in:
2
How autonomy-supportive leaders influence employee service performance : a multilevel study
Shih, Chih-Ting
;
Chen, Shu-Ling
;
Chao, Minston
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 630-651
Persistent link: https://www.econbiz.de/10013362137
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