Today's age of information centric globalization over the Internet requires customer awareness by not only good content communication, but also trust and empathy. Trust and Empathy can be generated only when the sellers understand customers. This is only possible when sellers are aware about how...

The environment surrounding companies is constantly changing. and that change forces companies into paradigm shifts. If a company cannot cope with change, it faces the distinct possibility of being be weeded out of the industry. Today, Japanese companies are facing dramatic environmental change....

My employer, Kirin Holding Company (Kirin), turned 100 years old in 2007. At the same year, Kirin changed its company structure into a holding company from Kirin Brewery Company Limited. As the former company name indicates, the beer business is Kirin's core business, generating over 70% of...

Firm boundaries have been the subject of much scholarly interest in recent years, as firms increasingly hire external, "contingent" workers and outsource previously core activities. However, little empirical research has directly studied what happens differently inside the firm's boundaries,...

The state of business in the U.S. automobile industry is such that competition is fierce, and consumers have a perplexing number of alternatives from which to choose. The final purchase decision by the consumer is where most industry experts focus their attention and efforts. Incentives and...

As corporate and government organizations move into the 21st Century, they face an environment of growing complexity. However, despite a number of recent and highly visible scandals, the moral and ethical culture associated with contemporary organizational life is not often discussed in either...

The primary goal of this research effort was to integrate several pieces of relatively simple dynamics simulations into a full blown system dynamics simulation of the telecom industry. The economic simulation model was used to analyze potential dynamics, reaching basic qualitative insights on...

The decline of innovation has hampered the growth of many large corporations as they seek to remain competitive in increasingly challenging conditions. To complement, and at times, replace their internal Research and Development activities, corporations have attempted to seek innovation...

The pharmaceutical industry is an $837 billion a year industry that is being plagued by low R&D productivity. This decline in productivity has resulted in significant erosion of value. From December 2000 to February 2008, the top 15 pharmaceutical companies lost about $850 billion in shareholder...

Organizations face increasing pressure to improve internal conflict management, which has led to experimentation with different types of dispute resolution components. These include: Rights-based processes, in which third-parties determine the outcome of a dispute based on laws, contracts or...