This working paper reviews the peculiarities of dynamic capabilities in Russian companies. Do they exist in Russian firms? The analysis of interview with top-managers of 9 firms from different industries is aimed the attempt to reveal the presence of the main elements of the dynamic capabilities...

The success of the TQM implementation is based on both "hard" elements which are targeted on the changes in the system of an organizational functioning and "soft" elements which pay great attention to the changes in the way how people work. The role of the "soft" elements in the successful TQM...