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Chenet, Pterre
Money, Arthur
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SPECIAL ISSUE: UK SERVICES MARKETING SCHOLARSHIP - Service Performance Gap: Re-evaluation and Redevelopment
Chenet, Pterre
;
Tynan, Caroline
;
Money, Arthur
- In:
Journal of business research : JBR
46
(
1999
)
2
,
pp. 133-148
Persistent link: https://www.econbiz.de/10006730571
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