SPECIAL ISSUE: UK SERVICES MARKETING SCHOLARSHIP - Service Performance Gap: Re-evaluation and Redevelopment
| Year of publication: |
1999
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|---|---|
| Authors: | Chenet, Pterre ; Tynan, Caroline ; Money, Arthur |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 46.1999, 2, p. 133-148
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