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Experiencing and managing emotions in the workplace : [contributions to the 2010 International Conference on Emotion and Organizational Life held in Montreal, Canada]/ ed. by Neal M. Ashkanasy ...
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Emotion regulation strategies among customer service employees : a motivational approach
Cossette, Michel
;
Hess, Ursula
- In:
Experiencing and managing emotions in the workplace : …
,
(pp. 329-352)
.
2012
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