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Perceived service recovery justice and customer re-patronage intentions : sequential mediation

Muhammad Asghar Ali; Ding Hooi Ting; Ahmad-ur-Rehman, … - In: Cogent business & management 8 (2021) 1, pp. 1-21

analyzed using Structural Equation Modelling (PLS-SEM). The findings indicate that perceived service recovery justice (PSRJ … satisfaction and customer affection. This research contributes to practice by providing strategies for effective service recovery …

Persistent link: https://www.econbiz.de/10012649549

Exploring tourism-generated social media communication, brand equity, satisfaction, and loyalty : a PLS-SEM-based multi-sequential approach

Abbasi, Amir Zaib; Rather, Raouf Ahmad; Ding Hooi Ting; … - In: Journal of vacation marketing 30 (2024) 1, pp. 93-109

Persistent link: https://www.econbiz.de/10014631898

The moderating role of complaint handling on brand hate in the cancel culture

Abbasi, Amir Zaib; Fayyaz, Muhammad Shahzeb; Ding Hooi Ting - In: Asia-Pacific journal of business administration 15 (2023) 1, pp. 46-71

Persistent link: https://www.econbiz.de/10013537196

Anticipated emotion in planned versus unplanned purchase : scale development and validation

Ahmed, Sohel; Ding Hooi Ting - In: The service industries journal 43 (2023) 1/2, pp. 104-123

Persistent link: https://www.econbiz.de/10013540915

Does service recovery matter? : relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gende...

Muhammad Asghar Ali; Ding Hooi Ting; Isha, Ahmad … - In: Journal of Asia Business Studies 17 (2023) 2, pp. 308-326

Persistent link: https://www.econbiz.de/10014335386

Gauging customers' negative disconfirmation in online post-purchase behaviour : the moderating role of service recovery

Muhammad Mazhar; Ding Hooi Ting; Abbasi, Amir Zaib; … - In: Cogent business & management 9 (2022) 1, pp. 1-23

disconfirmation during the pandemic. Specifically, this study aims to examine service recovery as a moderator that can potentially … effect of service recovery demonstrated a significant positive impact on switching and repurchase intention. The empirical … findings will enrich the literature on service recovery, consumer behaviour, and service management, and provide suggestions …

Persistent link: https://www.econbiz.de/10014429619

Visual Search from the perspective of in-store exploration behavior : scale development and validation

Ahmed, Sohel; Ding Hooi Ting - In: Journal of strategic marketing 31 (2023) 5, pp. 1029-1052

Persistent link: https://www.econbiz.de/10014305066