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~person:"Disney, Richard"
~person:"Jenkins, Stephen"
~person:"Mattila, Anna S."
~subject:"Konsumentenverhalten"
~type_genre:"Aufsatz in Zeitschrift"
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Konsumentenverhalten
Großbritannien
93
United Kingdom
93
Customer satisfaction
36
Kundenzufriedenheit
36
Consumer behaviour
28
Dienstleistungsqualität
24
Service quality
24
Einkommensverteilung
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Aufsatz in Zeitschrift
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Disney, Richard
Jenkins, Stephen
Mattila, Anna S.
Han, Heesup
54
Prentice, Catherine
21
Loureiro, Sandra Maria Correia
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
15
Paul, Justin
15
Gustafsson, Anders
14
Jang, Soocheong
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Klaus, Philipp
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Balaji, M. S.
12
Bang, Nguyen
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Rahman, Zillur
12
Söderlund, Magnus
12
Wu, Luorong
12
Amin, Muslim
11
Barnes, Donald C.
11
Hollebeek, Linda D.
11
Prybutok, Victor R.
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Walsh, Gianfranco
11
Yi, Youjae
11
Ahn, Jiseon
10
Gong, Taeshik
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
McColl-Kennedy, Janet R.
10
Miao, Li
10
Sharma, Piyush
10
Sparks, Beverley
10
Xu, Xun
10
Aksoy, Lerzan
9
Casidy, Riza
9
Chua, Bee-Lia
9
Frank, Björn
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International journal of hospitality management
8
The journal of services marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Cornell hospitality quarterly : CQ
2
Journal of service research
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of retailing
1
Journal of service management
1
Journal of service research : JSR
1
Marketing intelligence & planning
1
Services marketing quarterly
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ECONIS (ZBW)
28
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1
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
2
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
3
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
4
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
5
Apple Pay : coolness and embarrassment in the service encounter
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
78
(
2019
),
pp. 268-275
Persistent link: https://www.econbiz.de/10012012758
Saved in:
6
Do women like options more than men? : an examination in the context of service recovery
Mattila, Anna S.
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 499-508
Persistent link: https://www.econbiz.de/10008749977
Saved in:
7
Negative online reviews and consumers' service consumption
Golmohammadi, Alireza
;
Mattila, Anna S.
;
Gauri, Dinesh Kumar
- In:
Journal of business research : JBR
116
(
2020
),
pp. 27-36
Persistent link: https://www.econbiz.de/10012257533
Saved in:
8
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
9
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
10
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
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