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A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya; Mattila, Anna S. - In: The journal of services marketing 25 (2011) 6, pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
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A grounded theory model of service providers' stress, emotion, and coping during intercultural service encounters
Wang, Chen-ya; Mattila, Anna S. - In: Managing service quality : MSQ ; an international journal 20 (2010) 4, pp. 328-342
Persistent link: https://www.econbiz.de/10008655294
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A branding model for web search engines
Zhang, Lu; Jansen, Bernard J.; Mattila, Anna S. - In: International journal of internet marketing and … 7 (2012) 3, pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
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The role of tie strength on consumer dissatisfaction responses
Yang, Wan; Mattila, Anna S. - In: International journal of hospitality management 31 (2012) 2, pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
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An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya; Mattila, Anna S.; Bartlett, Albert - In: Journal of travel and tourism marketing 26 (2009) 8, pp. 795-805
Persistent link: https://www.econbiz.de/10003952666
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Top incomes and inequality in the UK : reconciling estimates from household survey and tax return data
Burkhauser, Richard V.; Hérault, Nicolas; Jenkins, Stephen - In: Oxford economic papers 70 (2018) 2, pp. 301-326
Persistent link: https://www.econbiz.de/10012031252
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A framework for the decomposition of poverty differences with an application to poverty differences between countries
Biewen, Martin; Jenkins, Stephen - In: Empirical economics : a journal of the Institute for … 30 (2005) 2, pp. 331-358
Persistent link: https://www.econbiz.de/10003075805