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The effects of standardization and trust on franchisee's performance and satisfaction : a study on franchise systems in the growth stage
Chiou, Jyh-Shen; Droge, Cornelia - In: Journal of small business management : JSBM ; a joint … 53 (2015) 1, pp. 129-144
Persistent link: https://www.econbiz.de/10011288653
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Service Quality, Trust, Specific Asset Investment, and Expertise: Direct and Indirect Effects in a Satisfaction-Loyalty Framework
Chiou, Jyh-Shen; Droge, Cornelia - In: Journal of the Academy of Marketing Science 34 (2006) 4, pp. 613-627
Persistent link: https://www.econbiz.de/10007278674