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Relationship between intangibility and perceived risk: moderating effect of privacy, system security and general security concerns
Nepomuceno, Marcelo Vinhal; Laroche, Michel; Richard, … - In: The journal of consumer marketing 29 (2012) 3, pp. 176-190
Persistent link: https://www.econbiz.de/10009963681
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Relationship between intangibility and perceived risk : moderating effect of privacy, system security and general security concerns
Nepomuceno, Marcelo Vinhal; Laroche, Michael; Richard, … - In: The journal of consumer marketing 29 (2012) 3, pp. 176-189
Persistent link: https://www.econbiz.de/10009552970
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Service quality and satisfaction: an international comparison of professional services perceptions
Ueltschy, Linda C.; Laroche, Michel; Eggert, Axel; … - In: The journal of services marketing 21 (2007) 6, pp. 410-423
Persistent link: https://www.econbiz.de/10007797743