UNDERSTANDING INFORMATION TECHNOLOGY INVESTMENT DECISION-MAKING IN THE CONTEXT OF HOTEL GLOBAL DISTRIBUTION SYSTEMS: A MULTIPLE-CASE STUDYby Daniel J. ConnollyDr. Michael D. Olsen, ChairDepartment of Hospitality and Tourism Management ABSTRACTThis study investigates what three large,...

Performance improvement is at the heart of all strategic management. Thus, theprincipal objectives of this study were to develop an industry-specific instrument tomeasure lodging strategy, identify a set of strategic dimensions underlying such strategy,and relate performance differences among...