Koyuncu, Mustafa; J. Burke, Ronald; Astakhova, Marina; … - In: International Journal of Contemporary Hospitality Management 26 (2014) 7, pp. 1083-1099
Purpose – The aim of this article is to examine the relationship of service employees perceptions of servant leadership provided by their supervisors/managers and employee’s reports of service quality provided to clients by their hotels. Design/methodology/approach – Data were collected...