Servant leadership and perceptions of service quality provided by front-line service workers in hotels in Turkey : achieving competitive advantage
Mustafa Koyuncu; Ronald J. Burke; Marina Astakhova and Duygu Eren and Hayrullah Cetin
| Year of publication: |
2014
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|---|---|
| Authors: | Koyuncu, Mustafa ; Burke, Ronald J. ; Astakhova, Marina ; Eren, Duygu ; Cetin, Hayrullah |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 26.2014, 7, p. 1083-1099
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| Subject: | Competitive advantage | Service quality | Turkey | Hotels | Servant leadership | Tourism | Türkei | Dienstleistungsqualität | Hotellerie | Hotel industry | Wettbewerbsvorteil | Führungsstil | Leadership style |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010426072