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~person:"Fürst, Andreas"
~subject:"Relationship marketing"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Graue Literatur"
~type_genre:"Sammlung"
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Relationship marketing
Beziehungsmarketing
11
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7
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7
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6
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6
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4
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Fürst, Andreas
Han, Heesup
53
Kumar, V.
51
Homburg, Christian
50
Hollebeek, Linda D.
43
Verhoef, Peter C.
38
Mattila, Anna S.
37
Gil Saura, Irene
35
Huber, Frank
34
Palmatier, Robert W.
31
Prentice, Catherine
31
Smith, Alan D.
31
Herrmann, Andreas
30
Svensson, Göran
30
Van den Poel, Dirk
30
Bruhn, Manfred
28
Loureiro, Sandra Maria Correia
28
Grewal, Dhruv
26
Walsh, Gianfranco
25
Wiedmann, Klaus-Peter
25
Agnihotri, Raj
24
Bauer, Hans H.
24
Hyun, Sunghyup Sean
24
Bang, Nguyen
23
Klaus, Philipp
23
Neslin, Scott A.
23
Thaichon, Park
23
Vrontis, Demetris
23
Rather, Raouf Ahmad
22
Ruyter, Ko de
22
Wieseke, Jan
22
Evanschitzky, Heiner
21
Krafft, Manfred
21
Quach, Sara
21
Wong, IpKin Anthony
21
Balaji, M. S.
20
Harrigan, Paul
20
Heinonen, Kristina
20
Kumar, Vikas
20
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20
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20
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
3
Marketing : ZFP ; journal of research and management
2
Reihe: Management-Know-how / M : praxisnah und aktuell
2
Harvard-Business-Manager : das Wissen der Besten
1
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ECONIS (ZBW)
11
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1
Effektivität und Effizienz der Gestaltung des Beschwerdemanagements : eine empirische Analyse
Fürst, Andreas
- In:
Marketing : ZFP ; journal of research and management
30
(
2008
)
1
,
pp. 29-45
Persistent link: https://www.econbiz.de/10003644629
Saved in:
2
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
-
2009
Persistent link: https://www.econbiz.de/10003932817
Saved in:
3
See no evil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003381632
Saved in:
4
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10003986008
Saved in:
5
How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian
;
Fürst, Andreas
-
2005
Persistent link: https://www.econbiz.de/10002897805
Saved in:
6
Marktorientierte Vertriebs-Reorganisation von Energieversorgungsunternehmen
Beutin, Nikolas
;
Scholl, Michael
;
Fürst, Andreas
- In:
Zeitschrift für Energiewirtschaft : ZfE
26
(
2002
)
4
,
pp. 259-273
Persistent link: https://www.econbiz.de/10001720888
Saved in:
7
Willkommen zurück!
Homburg, Christian
;
Fürst, Andreas
;
Sieben, Frank
- In:
Harvard-Business-Manager : das Wissen der Besten
(
2003
),
pp. 57-67
Persistent link: https://www.econbiz.de/10001830762
Saved in:
8
Organizational multichannel differentiation : an analysis of its impact on channel relationships and company sales success
Fürst, Andreas
;
Leimbach, Martin
;
Prigge, Jana-Kristin
- In:
Journal of marketing
81
(
2017
)
1
,
pp. 59-82
Persistent link: https://www.econbiz.de/10011636848
Saved in:
9
Kundenorientierung
im deutschen Automobilhandel : State of Practice und Erfolgsfaktoren
Beutin, Nikolas
-
2003
Persistent link: https://www.econbiz.de/10013430044
Saved in:
10
Vertriebsprofessionalität in der deutschen Gaswirtschaft : State of Practice und Erfolgsfaktoren
Beutin, Nikolas
-
2004
Persistent link: https://www.econbiz.de/10013430074
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