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Fan, Alei
Wu, Liuren
234
Schwartz, Robert A.
193
Carr, Peter
66
Wu, Luorong
49
Whitcomb, David K.
23
Byrne, John Aidan
21
Pagano, Michael S.
20
Wu, Liansheng
19
Heidari, Massoud
18
Leippold, Markus
18
Handa, Puneet
17
Colaninno, Antoinette
14
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Wu, L.
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13
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10
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Wang, Yaping
10
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8
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7
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International journal of hospitality management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of hospitality marketing & management
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The Cornell hospitality quarterly
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Wearable technology in service delivery processes : the gender-moderated technology objectification effect
Wu, Luorong
;
Fan, Alei
;
Mattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011413934
Saved in:
2
The impact of language style on consumers' reactions to online reviews
Wu, Luorong
;
Shen, Han
;
Fan, Alei
;
Mattila, Anna S.
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 590-596
Persistent link: https://www.econbiz.de/10011643275
Saved in:
3
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
4
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
5
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
6
To partner with human or robot? : designing service coproduction processes for willingness to pay more
Wu, Luorong
;
Fan, Alei
;
He, Zeya
;
Her, Eun Sol
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
3
,
pp. 455-481
Persistent link: https://www.econbiz.de/10014230026
Saved in:
7
Young people share, but do so differently : an empirical comparison of peer-to-peer accommodation consumption between millennials and Generation Z
Fan, Alei
;
Shin, Hhye Won
;
Shi, Jieyu (Jade)
;
Wu, Luorong
- In:
The Cornell hospitality quarterly
64
(
2023
)
3
,
pp. 322-337
Persistent link: https://www.econbiz.de/10014312200
Saved in:
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