Narrow search
Showing 1 - 5 of 5
Cover Image
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth; Folse, Judith Anne Garretson; … - In: The journal of services marketing 30 (2016) 3, pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Cover Image
The road to customer loyalty paved with service customization
Bock, Dora E.; Magnus, Stephanie M.; Folse, Judith Anne … - In: Journal of business research : JBR 69 (2016) 10, pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
Cover Image
Examining the effects of mutual information sharing and relationship empathy : a social penetration theory perspective
Mangus, Stephanie M.; Bock, Dora E.; Jones, Eli; Folse, … - In: Journal of business research : JBR 109 (2020), pp. 375-384
Persistent link: https://www.econbiz.de/10012238083
Cover Image
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.; Folse, Judith Anne Garretson; Black, … - In: Journal of service research : JSR 19 (2016) 3, pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Cover Image
Gratitude in buyer-seller relationships : a dyadic investigation
Mangus, Stephanie M.; Bock, Dora E.; Jones, Eli; Folse, … - In: The journal of personal selling & sales management : JPSSM 37 (2017) 3, pp. 250-267
Persistent link: https://www.econbiz.de/10011753793