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Is C-OAR-SE best for internet retailing service quality?

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Category-specific RECIPEs for internet retailing quality

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The functions and norms that drive university student volunteering

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The functions and norms that drive university student volunteering

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Value across fulfillment-product categories of Internet shopping

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Category‐specific RECIPEs for internet retailing quality

Francis, Julie E. - In: Journal of Services Marketing 23 (2009) 7, pp. 450-461

Purpose – Limited attention has been given to the stability of the dimensions of quality across different types of internet retailing. This study aims to identify four distinct categories of internet retailing, develops a separate quality measurement scale for each category, then compares the...

Persistent link: https://www.econbiz.de/10014905266