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The impact of satisfaction on the breadth of the relationship with a multi-service provider

Verhoef, Peter C.; Franses, Philip Hans; Hoekstra, … - 1999

Persistent link: https://www.econbiz.de/10001432446

Dynamic effects of trust and cognitive social structures on information transfer relationships

Dekker, David J. (contributor); … - 2002 - [Elektronische Ressource]

Persistent link: https://www.econbiz.de/10001658841

Dynamic Effects of Trust and Cognitive Social Structures on Information Transfer Relationships

Dekker, David J.; Krackhardt, David; Franses, Philip Hans - 2009

Changes in relationships are due to human actions. We assume that these human actions are functions of perceptions of a focal individual, but also the perceptions of other individuals who are part of the organizational and social environment. We hypothesize that perceptions based trust and...

Persistent link: https://www.econbiz.de/10014092475

Changing perceptions and changing behavior in customer relationships

Verhoef, Peter C.; Franses, Philip Hans; Donkers, Bas - 2001

Persistent link: https://www.econbiz.de/10001600639

Changing Perceptions and Changing Behavior in Customer Relationships

Verhoef, Peter C.; Franses, Philip Hans; Donkers, Bas - 2009

include new experiences. In our empirical study we particularly investigate customer referrals and the amount of services … satisfaction and payment equity affect customer referrals. With respect to the amount of services purchased, our estimation results …

Persistent link: https://www.econbiz.de/10014092564