This paper reviews the literature on ambidexterity in service organizations with a specific focus on the banking industry. We identify three key, cross-unit bank processes: governance (bank headquarters), sales (branch processes) and operations (ICT and facilities to support local (branch) and...

In this paper we focus on the development of virtual communities of practice (V-CoP) in large-scale projects. We identify a literature gap in the lack of research on V-CoP in the project management literature and we conduct a study of a large-scale ES (Enterprise System) implementation to...

This paper reviews the literature on ambidexterity in service organizations with a specific focus on the banking industry. We identify three key, cross unit bank processes: Governance (bank headquarters), sales (branch processes), and operations (ICT and facilities to support local (branch) and...