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Análisis del comportamiento de queja del consumidor : una investigación exploratoria en el contexto de los restaurantes
Moliner Velázquez, B.; Berenguer Contrí, Gloria; Gil … - In: Investigaciones europeas de Dirección y Economía de … 14 (2008) 2, pp. 13-33
The aim of this paper is to analyze the contribution that a set of the determinants has on the complaint behavior, with the purpose of identifying which combination of them can explain better the complaint responses, third parties responses and private responses. Our study has been made in the...
Persistent link: https://www.econbiz.de/10009162348
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La influencia de la calidad de servicio logístico en la lealtad : un análisis del papel moderador de las TIC
Servera Francés, D.; Gil Saura, Irene; Fuentes Blasco, M. - In: Investigaciones europeas de Dirección y Economía de … 15 (2009) 3, pp. 37-58
This paper focuses on the study of the ICT applied to the role of logistics in companies relationships, therefore a deeper analysis will be carried out on how the ICT affect the traditional chain of consequences: Service Quality - Value - Satisfaction - Loyalty. The SEM analysis is used in order...
Persistent link: https://www.econbiz.de/10009234953
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Análisis del comportamiento de queja del consumidor: Una investigación exploratoria en el contexto de los restaurantes
Moliner Velázquez, B.; Berenguer Contrí, Gloria; Gil … - In: Investigaciones Europeas de Dirección y Economía de … 14 (2008) 2, pp. 13-33
The aim of this paper is to analyze the contribution that a set of the determinants has on the complaint behavior, with the purpose of identifying which combination of them can explain better the complaint responses, third parties responses and private responses. Our study has been made in the...
Persistent link: https://www.econbiz.de/10010280453
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Análisis del comportamiento de queja del consumidor : una investigación exploratoria en el contexto de los restaurantes
Moliner Velázquez, B.; Berenguer Contrí, Gloria; Gil … - In: Investigaciones europeas de Dirección y Economía de … 14 (2008) 2, pp. 13-33
The aim of this paper is to analyze the contribution that a set of the determinants has on the complaint behavior, with the purpose of identifying which combination of them can explain better the complaint responses, third parties responses and private responses. Our study has been made in the...
Persistent link: https://www.econbiz.de/10009958257
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La influencia de la calidad de servicio logístico en la lealtad: Un análisis del papel moderador de las TIC
Servera Francés, D.; Gil Saura, Irene; Fuentes Blasco, M. - In: Investigaciones Europeas de Dirección y Economía de … 15 (2009) 3, pp. 33-54
This paper focuses on the study of the ICT applied to the role of logistics in companies relationships, therefore a deeper analysis will be carried out on how the ICT affect the traditional chain of consequences: Service Quality - Value - Satisfaction - Loyalty. The SEM analysis is used in order...
Persistent link: https://www.econbiz.de/10010280477
Cover Image
La influencia de la calidad de servicio logístico en la lealtad : un análisis del papel moderador de las TIC
Servera Francés, D.; Gil Saura, Irene; Fuentes Blasco, M. - In: Investigaciones europeas de Dirección y Economía de … 15 (2009) 3, pp. 37-58
This paper focuses on the study of the ICT applied to the role of logistics in companies relationships, therefore a deeper analysis will be carried out on how the ICT affect the traditional chain of consequences: Service Quality - Value - Satisfaction - Loyalty. The SEM analysis is used in order...
Persistent link: https://www.econbiz.de/10009958301