This paper analyses the relationship between privatization and service quality in the electricity industry, and tests the hypothesis that managerial behavior is a significant intervening factor. The sample includes 31 Italian distributors over the period 1998-2004; their quality performance is...

This paper describes the methodology employed and the results obtained in a study we conducted to estimate the costs sustained by electricity users for voltage quality. The study concerned, in particular, Italian industrial consumers, connected to medium voltage distribution networks. We have...

The Italian regulatory authority is working towards the introduction of voltage quality regulation. To this end, it initiated a power quality measuring campaign and a study of customer costs. This paper summarizes the main results of these activities and provides evidence that economic losses...