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"We are nurses, we are supposed to care for people" : professional values among nurses in NHS Direct call centres

Mueller, Frank; Valsecchi, Raffaella; Smith, Chris; … - In: New technology, work and employment 23 (2008) 1/2, pp. 2-16

Persistent link: https://www.econbiz.de/10003761585

Controlling working time in the ward and on the line

Wise, Sarah; Smith, Chris; Valsecchi, Raffaella; … - In: Employee relations 29 (2007) 4, pp. 352-366

Persistent link: https://www.econbiz.de/10007747744

'We are nurses, we are supposed to care for people': professional values among nurses in NHS Direct call centres

Mueller, Frank; Valsecchi, Raffaella; Smith, Chris; … - In: New technology, work and employment 23 (2008) 1, pp. 2-16

Persistent link: https://www.econbiz.de/10008082560

Knowledge and the discourse of labour process transformation: nurses and the case of NHS Direct for England

Smith, Chris; Valsecchi, Raffaella; Mueller, Frank; … - In: Work, Employment & Society 22 (2008) 4, pp. 581-599

This article draws on fieldwork conducted with nurses in two sites of NHS Direct, the English tele-nursing service.Theoretically it has two objectives. Firstly to examine a group of professional workers in order to show how the discourse of work transformation associated with the call centre...

Persistent link: https://www.econbiz.de/10010890553

Controlling working time in the ward and on the line

Wise, Sarah; Smith, Chris; Valsecchi, Raffaella; … - In: Employee Relations 29 (2007) 4, pp. 352-366

Purpose – The purpose of this article is to assess whether tele‐nursing in Scotland (NHS24), when compared with traditional face‐to‐face nursing, facilitates greater employee control over working time and therefore a potentially better work‐life balance. Design/methodology/approach –...

Persistent link: https://www.econbiz.de/10014731136