In the banking sector, various electronic delivery channels are increasingly used for delivering products and services at the convenience of customers at low cost. Internet banking is one among them. Internet banking is a product of e-commerce in the field of banking and financial services. The...

This paper is a customer-centric study to validate a scale for measuring the extent of use of Internet Banking (IB). Exploratory factor analysis grouped 16 major IB services into four major services, viz., request and enquiry services, payment services, tax services and informational services....

Internet banking (IB) is one of the latest innovations in the banking sector to attract and retain customers. The penetration of internet in India is abysmally low in comparative terms and when compared to other developed countries, India is still in the early stages of internet banking growth...