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Strategic performance measurement in a healthcare organisation: A multiple criteria approach based on balanced scorecard

Grigoroudis, E.; Orfanoudaki, E.; Zopounidis, C. - In: Omega 40 (2012) 1, pp. 104-119

The Balanced Scorecard (BSC) methodology focuses on major critical issues of modern business organisations: the effective measurement of corporate performance and the evaluation of the successful implementation of corporate strategy. Despite the increased adoption of the BSC methodology by...

Persistent link: https://www.econbiz.de/10009195132

Strategic performance measurement in a healthcare organisation : a multiple criteria approach based on balanced scorecard

Grigoroudis, E.; Orfanoudaki, E.; Zopounidis, Constantin - In: Omega : the international journal of management science 40 (2012) 1, pp. 104-119

Persistent link: https://www.econbiz.de/10009241240

Customer satisfaction barometers and economic development : an explorative ordinal regression analysis

Grigoroudis, E.; Nikolopoulou, G.; Zopounidis, Constantin - In: Total quality management & business excellence : an … 19 (2008) 5/6, pp. 441-460

Persistent link: https://www.econbiz.de/10003740718

Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector

Grigoroudis, E.; Tsitsiridi, E.; Zopounidis, C. - 2013

Persistent link: https://www.econbiz.de/10010104331

Customer satisfaction barometers and economic development: An explorative ordinal regression analysis

Grigoroudis, E.; Nikolopoulou, G.; Zopounidis, C. - In: Total quality management & business excellence : an … 19 (2008) 5-6, pp. 441-460

Persistent link: https://www.econbiz.de/10008073417

Developing an employee evaluation management system : the case of a healthcare organization

Grigoroudis, E.; Zopounidis, Constantin - In: Operational research : an international journal 12 (2012) 1, pp. 83-106

Persistent link: https://www.econbiz.de/10009613841

Measuring Customer Satisfaction Using a Collective Preference Disaggregation Model

Siskos, Y.; Grigoroudis, E.; Zopounidis, C.; Saurais, O. - In: Journal of global optimization : an international … 12 (1998) 2, pp. 175-196

Persistent link: https://www.econbiz.de/10007194334

Customer satisfaction barometers and economic development: An explorative ordinal regression analysis

Grigoroudis, E.; Nikolopoulou, G.; Zopounidis, C. - In: Total quality management & business excellence : an … 19 (2008) 5, pp. 441-460

Persistent link: https://www.econbiz.de/10008044717

Strategic performance measurement in a healthcare organisation: A multiple criteria approach based on balanced scorecard

Grigoroudis, E.; Orfanoudaki, E.; Zopounidis, C. - In: Omega : the international journal of management science 40 (2012) 1, pp. 104-120

Persistent link: https://www.econbiz.de/10009820173