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Groth, Markus
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It went downhill from there : the spillover effect from previous customer mistreatment on frontline employees' service delivery
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Journal of service research
25
(
2022
)
3
,
pp. 478-493
Persistent link: https://www.econbiz.de/10013395983
Saved in:
2
Frontline service employee research : integration of systematic literature reviews and recommendations for future scholarship
Subramony, Mahesh
;
Van Jaarsveld, Danielle
;
Nguyen, Helena
- In:
Journal of service management
34
(
2023
)
5
,
pp. 829-842
Persistent link: https://www.econbiz.de/10014456473
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3
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
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