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~person:"Gruber, Thorsten"
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Gruber, Thorsten
Naudé, Peter
117
Henneberg, Stephan
82
Mouzas, Stefanos
68
Henneberg, Stephan C.
44
Ford, David
20
Zaefarian, Ghasem
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Industrial marketing management : the international journal for industrial and high-tech firms
5
The journal of business & industrial marketing
2
Journal of marketing theory and practice
1
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ECONIS (ZBW)
4
OLC EcoSci
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1
A cross-cultural comparison of business complaint management expectations
Henneberg, Stephan
;
Gruber, Thorsten
;
Reppel, Alexander
; …
- In:
Journal of marketing theory and practice
23
(
2015
)
3
,
pp. 254-271
Persistent link: https://www.econbiz.de/10011312662
Saved in:
2
Complaint management expectations : an online laddering analysis of small versus large firms
Henneberg, Stephan C.
;
Gruber, Thorsten
;
Reppel, Alexander
- In:
Industrial marketing management : the international …
38
(
2009
)
6
,
pp. 584-598
Persistent link: https://www.econbiz.de/10003889402
Saved in:
3
Complaint resolution management expectations in an asymmetric business-to-business context
Gruber, Thorsten
;
Henneberg, Stephan
;
Ashnai, Bahar
; …
- In:
The journal of business & industrial marketing
25
(
2010
)
5
,
pp. 360-371
Persistent link: https://www.econbiz.de/10008655577
Saved in:
4
Services networks : concept and research agenda
Henneberg, Stephan
;
Gruber, Thorsten
;
Naudé, Peter
- In:
Industrial marketing management : the international …
42
(
2013
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10009734106
Saved in:
5
Services networks: Concept and research agenda
Henneberg, Stephan C.
;
Gruber, Thorsten
;
Naudé, Peter
- In:
Industrial marketing management : the international …
42
(
2013
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10010074144
Saved in:
6
Complaint management expectations: An online laddering analysis of small versus large firms
Henneberg, Stephan C.
;
Gruber, Thorsten
;
Reppel, Alexander
- In:
Industrial marketing management : the international …
38
(
2009
)
6
,
pp. 584-598
Persistent link: https://www.econbiz.de/10008285717
Saved in:
7
Complaint management expectations: An online laddering analysis of small versus large firms
Henneberg, Stephan C.
;
Gruber, Thorsten
;
Reppel, Alexander
- In:
Industrial marketing management : the international …
38
(
2009
)
6
,
pp. 584-599
Persistent link: https://www.econbiz.de/10008881938
Saved in:
8
Complaint resolution management expectations in an asymmetric business-to-business context
Gruber, Thorsten
;
Henneberg, Stephan C.
;
Ashnai, Bahar
; …
- In:
The journal of business & industrial marketing
25
(
2010
)
5
,
pp. 360-372
Persistent link: https://www.econbiz.de/10008423810
Saved in:
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