A vast array of knowledge has been accumulated on the effect of service quality on customer satisfaction, particularly with a large number of studies over the past few years. However, the effect of service quality on satisfaction of service recipients in Divisional Secretariats in the Public...

The importance of understanding student perceptions is to enhance student satisfaction which in turn can be used to successfully market private education in Sri Lanka. This study is further important due to increasing demand of education in the country and the increasing number of ‘institutes'...

The following research study has been designed in order to investigate an important issue “The Glass Ceiling effect” which still prevails in many organizations in Sri Lanka. The banking sector which is a very vibrant industry in Sri Lanka has been selected to conduct the analysis. The core...

The rapid development of IT, availability of user friendly accounting software and the increased competition have forced companies to adapt CAIS in order to remain competitive whereas threats to CAIS are unavoidable in the dynamic environment. In this scenario, security controls of CAIS are...

The growth of information technology in the business world is spreading at a phenomenal rate. The success of a business organization stands at the usage of IT in their business. Growth of E-Commerce is the new born business method, which has originated through an extensive usage of IT in their...

The purpose of this study was to investigate the extent to which PMS influences employee behavior, organizational capabilities, and organizational performance. A questionnaire was used to collect data from 223 managerial employees of Sri Lankan Water Board. PMS was tested against employee...

The growth of information technology in the business world is spreading at a phenomenal rate. The success of a business organization stands at the usage of IT in their business. Growth of E-Commerce is the new born business method, which has originated through an extensive usageof IT in their...

This chapter discusses the potential challenges and benefits of information technology and economic development in Sri Lanka by reviewing the awareness and readiness of the selected opportunities. This chapter also identifies the enabling factors and bottlenecks, and forecasts the future growth...

This paper will be discussed the corporate managers attitudes towards the E-Learning applications in Sri Lanka. The sample is drawn from registered listed companies in Colombo stock market. This study also identifies the enabling factors, the bottlenecks and, forecasts the future growth of...