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An evaluation of alternative business excellence models using AHP

Gupta, Nitin; Vrat, Prem - In: Journal of Advances in Management Research 17 (2019) 2, pp. 305-331

Purpose: The purpose of this paper is to compare some major National Quality Award/Business Excellence Models (NQA/BEM) in terms of the criteria employed and their relative weights. It shows that these models vary both in terms of criteria and their weights. Whereas some of them are changing...

Persistent link: https://www.econbiz.de/10012186210

Key drivers that impact the quality of education : a holistic approach

Gupta, Nitin; Vrat, Prem; Ojha, Ravindra - In: Journal of advances in management research : JAMR 19 (2022) 3, pp. 488-510

Persistent link: https://www.econbiz.de/10013366584

Prioritizing enablers for service quality in healthcare sector : a DEMATEL approach

Gupta, Nitin; Vrat, Prem; Ojha, Ravindra - In: Journal of health organization and management 36 (2022) 5, pp. 633-649

Persistent link: https://www.econbiz.de/10013367397

Achieving education excellence through teacher-student duality : an analysis of NIRF scores

Gupta, Nitin; Vrat, Prem; Ojha, Ravindra - In: Metamorphosis : a journal of management research 19 (2020) 2, pp. 79-93

Persistent link: https://www.econbiz.de/10013384379

People quality measurement in service industry : a new approach

Gupta, Nitin; Vrat, Prem; Ojha, Ravindra - In: Metamorphosis : a journal of management research 22 (2023) 1, pp. 55-72

Persistent link: https://www.econbiz.de/10014321075