People quality measurement in service industry : a new approach
Year of publication: |
2023
|
---|---|
Authors: | Gupta, Nitin ; Vrat, Prem ; Ojha, Ravindra |
Published in: |
Metamorphosis : a journal of management research. - London : Sage Publishing, ISSN 2348-9324, ZDB-ID 2857790-5. - Vol. 22.2023, 1, p. 55-72
|
Subject: | People quality | service quality | operations quality | customer service experience | CTQ | AHP | Dienstleistungsqualität | Service quality | Produktqualität | Product quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Kundenservice | Customer service | Dienstleistungssektor | Service industry | Messung | Measurement | AHP-Verfahren | AHP approach |
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