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Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin; Gursoy, Dogan; Zhang, Meng - In: Journal of hospitality marketing & management 30 (2021) 5, pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
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Employee satisfaction, customer satisfaction, and financial performance : an empirical examination
Chi, Christina G.; Gursoy, Dogan - In: International journal of hospitality management 28 (2009) 2, pp. 245-253
Persistent link: https://www.econbiz.de/10003827275
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Effects of the new COVID-19 normal on customer satisfaction : can facemasks level off the playing field between average-looking and attractive-looking employees?
Wu, Gang; Liang, Lifang; Gursoy, Dogan - In: International journal of hospitality management 97 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012820030
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Theoretical examination of destination loyalty formation
Gursoy, Dogan; Chen, Joseph; Chi, Christina G. - In: International journal of contemporary hospitality management 26 (2014) 5, pp. 809-827
Persistent link: https://www.econbiz.de/10010395526
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Influence of sustainable hospitality supply chain management on customers' attitudes and behaviors
Xu, Xun; Gursoy, Dogan - In: International journal of hospitality management 49 (2015), pp. 105-116
Persistent link: https://www.econbiz.de/10011379962