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~person:"Gustafsson, Anders"
~subject:"Consumer behaviour"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Consumer behaviour
USA
Customer satisfaction
17
Kundenzufriedenheit
17
Dienstleistungsqualität
14
Konsumentenverhalten
14
Service quality
14
Beziehungsmarketing
13
Relationship marketing
13
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11
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Service encounters
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Brand management
2
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Gustafsson, Anders
Han, Heesup
54
Mattila, Anna S.
33
Prentice, Catherine
21
Jang, Soocheong
19
Loureiro, Sandra Maria Correia
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Paul, Justin
16
Hyun, Sunghyup Sean
15
Kanas, Angelos
14
Klaus, Philipp
14
Prayag, Girish
14
Walsh, Gianfranco
14
Gil-Alaña, Luis A.
13
Peel, David
13
Prybutok, Victor R.
13
Balaji, M. S.
12
Bang, Nguyen
12
Barnes, Donald C.
12
Broadberry, Stephen N.
12
O'Mahony, Mary
12
Rahman, Zillur
12
Söderlund, Magnus
12
Wu, Luorong
12
Aksoy, Lerzan
11
Amin, Muslim
11
Gursoy, Dogan
11
Hamori, Shigeyuki
11
Hollebeek, Linda D.
11
Keiningham, Timothy
11
Liu, Chih-Hsing
11
MacDonald, Ronald
11
McColl-Kennedy, Janet R.
11
Miao, Li
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Sarno, Lucio
11
Sharma, Piyush
11
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Journal of business research : JBR
5
Journal of retailing
2
Journal of service research
2
International journal of quality and service sciences
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
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ECONIS (ZBW)
15
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1
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
2
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
3
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
4
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
5
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
6
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
7
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
8
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
9
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
10
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
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