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Factors affecting hotel managers' intentions to adopt robotic technologies : a global study
Pizam, Abraham; Ozturk, Ahmet Bulent; Balderas-Cejudo, Adela - In: International journal of hospitality management 102 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013185253
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The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry
Pizam, Abraham; Ozturk, Ahmet Bulent; Hacikara, Ahmet; … - In: International journal of hospitality management 117 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014457836
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Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values
Ozturk, Ahmet Bulent; Pizam, Abraham; Hacikara, Ahmet; … - In: Journal of Hospitality and Tourism Technology 14 (2023) 5, pp. 780-801
Purpose This study aims to investigate the effects of hotel customers’ perceived utilitarian and hedonic values on their intention to use service robots. In addition, the influences of innovativeness, ease of use and compatibility on hotel customers’ perceived utilitarian and hedonic values...
Persistent link: https://www.econbiz.de/10014874214