Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values
Year of publication: |
2023
|
---|---|
Authors: | Ozturk, Ahmet Bulent ; Pizam, Abraham ; Hacikara, Ahmet ; An, Qingxiang ; Chaulagain, Suja ; Balderas-Cejudo, Adela ; Buhalis, Dimitrios ; Fuchs, Galia ; Hara, Tadayuki ; Vieira de Souza Meira, Jessica ; García Revilla, Raquel ; Sethi, Deepa ; Shen, Ye ; State, Olimpia |
Published in: |
Journal of Hospitality and Tourism Technology. - Emerald Publishing Limited, ISSN 1757-9880, ZDB-ID 2536149-1. - Vol. 14.2023, 5, p. 780-801
|
Publisher: |
Emerald Publishing Limited |
Subject: | Service robots | Hedonic value | Utilitarian value | Ease of use | Hospitality robots | Hotel robots | Behavioral intention | 服务机器人 | 酒店机器人 | 酒店业机器人 | 功能性价值 | 享乐性价值 | 易用性 | 行为意向 |
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