Leadership behaviors of wildland firefighting teams engaged in firefighting activities are “shared” despite the existence of a highly bureaucratic and hierarchical organizational structure. This paradoxical type of leadership appears to be based on individual perceptions of the effectiveness...

Part 1: Twenty-First-Century Sales Force Management. Introduction to Sales Force Management and Its Evolving Roles. Managing Ethics in a Sales Environment. Customer Relationship Management (CRM) and Building Partnerships. The Selling Process -- Part 2: Organizing and Developing the Sales Force....