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Environmental corporate social responsibility and the strategy to boost the airline's image and customer loyalty intentions
Han, Heesup; Yu, Jongsik; Kim, Wansoo - In: Journal of travel and tourism marketing 36 (2019) 3, pp. 371-383
Persistent link: https://www.econbiz.de/10012179410
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Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup; Shim, Changsup; Lee, Won Seok; Kim, Wansoo - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
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In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup; Hyun, Sunghyup Sean; Kim, Wansoo - In: Journal of travel and tourism marketing 31 (2014) 5/6, pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
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Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup; Koo, Bonhak; Hyun, Sunghyup Sean - In: Journal of travel and tourism marketing 37 (2020) 3, pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
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Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup; Lee, Kai-Sean; Chua, Bee-Lia; Lee, Sanghyeop - In: Journal of travel and tourism marketing 37 (2020) 3, pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
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Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi; Lee, Jin-soo; Han, Heesup - In: Journal of travel and tourism marketing 38 (2021) 5, pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
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Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun; Lho, Heejung Linda; Han, Heesup - In: Journal of travel and tourism marketing 38 (2021) 4, pp. 383-398
Persistent link: https://www.econbiz.de/10012549656