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~person:"Han, Heesup"
~subject:"Informationstechnik"
~subject:"Service quality"
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Informationstechnik
Service quality
Consumer behaviour
73
Konsumentenverhalten
72
Customer satisfaction
68
Kundenzufriedenheit
67
Beziehungsmarketing
54
Relationship marketing
54
Dienstleistungsqualität
36
Hotel industry
33
Hotellerie
33
Holiday behaviour
17
Urlaubsverhalten
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Emotion
15
Brand image
14
Markenimage
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Brand management
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Gastronomie
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Markenführung
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Restaurant industry
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USA
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Satisfaction
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Tourism
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Tourismus
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United States
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Confidence
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Vertrauen
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Airline
9
Brand loyalty
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Fluggesellschaft
9
Loyalty
8
Markentreue
8
satisfaction
8
Environmental management
7
Tourism marketing
7
Tourismusmarketing
7
Umweltmanagement
7
Brand
6
Coronavirus
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Markenartikel
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Product quality
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Han, Heesup
Mattila, Anna S.
26
Prentice, Catherine
26
Prybutok, Victor R.
23
Sharma, Piyush
22
Usman, Osly
22
Bruhn, Manfred
20
McColl-Kennedy, Janet R.
20
Gil Saura, Irene
18
Shahin, Arash
17
Wong, IpKin Anthony
16
Balaji, M. S.
15
Söderlund, Magnus
15
Bilgihan, Anil
14
Gustafsson, Anders
14
Edvardsson, Bo
13
Gong, Taeshik
13
Klaus, Philipp
13
Patterson, Paul G.
13
Grégoire, Yany
12
Hammerschmidt, Maik
12
Hyun, Sunghyup Sean
12
Marimon, Frederic
12
Quach, Sara
12
Sreejesh, S.
12
Amin, Muslim
11
Hollebeek, Linda D.
11
Jang, Soocheong
11
Qu, Hailin
11
Van Vaerenbergh, Yves
11
Akroush, Mamoun N.
10
Ali, Faizan
10
Guchait, Priyanko
10
Hsu, Cathy H. C.
10
Izogo, Ernest Emeka
10
Ladhari, Riadh
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Su, LuJun
10
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Journal of travel and tourism marketing
15
International journal of hospitality management
10
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Tourism management : research, policies, practice
2
Journal of Contemporary Issues in Business and Government
1
Journal of vacation marketing
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
36
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1
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
2
In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup
;
Hyun, Sunghyup Sean
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
Saved in:
3
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
4
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
5
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
6
New or repeat customers : how does physical environment influence their restaurant experience?
Ryu, Kisang
;
Han, Heesup
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 599-611
Persistent link: https://www.econbiz.de/10009130570
Saved in:
7
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
8
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Saved in:
9
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
10
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
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