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Beziehungsmarketing
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54
Consumer behaviour
42
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Customer satisfaction
34
Kundenzufriedenheit
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Han, Heesup
Bruhn, Manfred
174
Homburg, Christian
152
Kollmann, Tobias
96
Bauer, Hans H.
95
Kumar, V.
86
Krcmar, Helmut
83
Reichwald, Ralf
81
Scheer, August-Wilhelm
78
Wirtz, Bernd W.
77
Peitz, Martin
73
Alt, Rainer
71
Heinemann, Gerrit
68
Huber, Frank
68
Verhoef, Peter C.
68
Wiedmann, Klaus-Peter
62
Görg, Holger
61
Khosrowpour, Mehdi
60
Smith, Alan D.
60
Mertens, Peter
58
Svensson, Göran
58
Herrmann, Andreas
57
Kleinaltenkamp, Michael
56
Stauss, Bernd
56
Hollebeek, Linda D.
54
Picot, Arnold
54
Piller, Frank T.
54
Keuper, Frank
53
Wildemann, Horst
53
Brenner, Walter
52
Becker, Jörg
51
Kaiser, Ulrich
51
Breitner, Michael H.
49
Bullinger, Hans-Jörg
49
Krafft, Manfred
49
Vogel, Alexander
49
Walsh, Gianfranco
49
Cheng, T. C. E.
47
Fritz, Wolfgang
47
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International journal of hospitality management
17
Journal of travel and tourism marketing
17
International journal of contemporary hospitality management
6
Journal of hospitality marketing & management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of retailing and consumer services
2
Journal of vacation marketing
2
Tourism management : research, policies, practice
2
International journal of physical distribution and logistics management
1
Journal of Contemporary Issues in Business and Government
1
Tourism and hospitality research : the surrey quarterly review
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Tourism management perspectives : TMP
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ECONIS (ZBW)
56
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If you don't care, I will switch : online retailers' behaviour on third-party logistics services
Abdul Hafaz Ngah
;
Thurasamy Ramayah
;
Han, Heesup
- In:
International journal of physical distribution and …
53
(
2023
)
7/8
,
pp. 813-837
Persistent link: https://www.econbiz.de/10014331839
Saved in:
2
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
3
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
4
Relationships among image congruence, consumption emotions, and customer loyalty in the lodging industry
Han, Heesup
;
Back, Ki-joon
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
4
,
pp. 467-490
Persistent link: https://www.econbiz.de/10003776460
Saved in:
5
Outcomes of relational benefits : restaurant customers' perspective
Han, Heesup
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 820-835
Persistent link: https://www.econbiz.de/10003952670
Saved in:
6
Cognitive, affective, conative, and action loyalty : testing the impact of inertia
Han, Heesup
;
Kim, Yunhi
;
Kim, Eui-keun
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 1008-1019
Persistent link: https://www.econbiz.de/10009242045
Saved in:
7
Multi-dimensions of patrons' emotional experiences in upscale restaurants and their role in loyalty formation : emotion scale improvement
Han, Heesup
;
Jeong, Chul
- In:
International journal of hospitality management
32
(
2013
),
pp. 59-70
Persistent link: https://www.econbiz.de/10009717672
Saved in:
8
Personality, satisfaction, image, ambience, and loyalty : testing their relationships in the hotel industry
Jani, Dev
;
Han, Heesup
- In:
International journal of hospitality management
37
(
2014
),
pp. 11-20
Persistent link: https://www.econbiz.de/10010354251
Saved in:
9
Image congruence and relationship quality in predicting switching intention : conspicuousness of product use as a moderator variable
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
3
,
pp. 303-329
Persistent link: https://www.econbiz.de/10009785965
Saved in:
10
In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup
;
Hyun, Sunghyup Sean
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
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