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Customer retention in the medical tourism industry : impact of quality, satisfaction, trust and price resonableness
Han, Heesup; Hyun, Sunghyup Sean - In: Tourism management : research, policies, practice 46 (2015), pp. 20-29
Persistent link: https://www.econbiz.de/10010485589
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How can employees engage customers? : application of social penetration theory to the full-service restaurant industry by gender
Hwang, Jinsoo; Han, Heesup; Kim, Seongseop - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1117-1134
Persistent link: https://www.econbiz.de/10011403001
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Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon; Al-Ansi, Amr; Han, Heesup - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
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Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops
Song, Hak-jun; Wang, JunHui; Han, Heesup - In: International journal of hospitality management 79 (2019), pp. 50-59
Persistent link: https://www.econbiz.de/10012012968
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Effect of general risk on trust, satisfaction, and recommendation intention for halal food
Al-Ansi, Amr; Olya, Hossein G. T.; Han, Heesup - In: International journal of hospitality management 83 (2019), pp. 210-219
Persistent link: https://www.econbiz.de/10012122076
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Mobile, traditional, and cryptocurrency payments influence consumer trust, attitude, and destination choice : Chinese versus Koreans
Quan, Wei; Moon, Hyoungeun; Kim, Seongseop; Han, Heesup - In: International journal of hospitality management 108 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10013482236
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In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup; Hyun, Sunghyup Sean; Kim, Wansoo - In: Journal of travel and tourism marketing 31 (2014) 5/6, pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
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International volunteer tourism and youth travelers : an emerging tourism trend
Han, Heesup; Meng, Bo; Chua, Bee-Lia; Ryu, Hyungseo Bobby; … - In: Journal of travel and tourism marketing 36 (2019) 5, pp. 549-562
Persistent link: https://www.econbiz.de/10012179440
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A model of a patron's innovativeness formation toward a chain restaurant brand
Sean Hyun, Sunghyup; Han, Heesup - In: International Journal of Contemporary Hospitality Management 24 (2012) 2, pp. 175-199
Purpose – The purpose of this research is to create and test a model of a patron's innovativeness formation toward a chain restaurant brand. Design/methodology/approach – A review of the current literature revealed six key determinants in the formation of patrons' innovativeness in the chain...
Persistent link: https://www.econbiz.de/10014763107
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How can employees engage customers?
Hwang, Jinsoo; Han, Heesup; Kim, Seongseop - In: International Journal of Contemporary Hospitality Management 27 (2015) 6, pp. 1117-1134
influence trust, which in turn positively affects commitment and loyalty. Design/methodology/approach – The proposed hypotheses …, server disclosure and customer disclosure aid in the creation of trust, and can thus help to enhance commitment and loyalty …
Persistent link: https://www.econbiz.de/10014763953