Hwang, Jinsoo; Han, Heesup; Kim, Seongseop - In: International Journal of Contemporary Hospitality Management 27 (2015) 6, pp. 1117-1134
influence trust, which in turn positively affects commitment and loyalty. Design/methodology/approach – The proposed hypotheses …, server disclosure and customer disclosure aid in the creation of trust, and can thus help to enhance commitment and loyalty …