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Optimizing customer satisfacti...
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Customer satisfaction
68
Kundenzufriedenheit
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Consumer behaviour
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Dienstleistungsqualität
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Service quality
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Beziehungsmarketing
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Relationship marketing
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Han, Heesup
Ravallion, Martin
94
Alkire, Sabina
89
Diewert, Walter E.
71
Homburg, Christian
65
Klasen, Stephan
56
Foster, James E.
54
Silber, Jacques
54
Heckman, James J.
49
Duclos, Jean-Yves
47
Seth, Suman
47
Feenstra, Robert C.
46
Verme, Paolo
45
Jolliffe, Dean
44
Burkhauser, Richard V.
43
Cowell, Frank A.
41
Mattila, Anna S.
41
Aksoy, Lerzan
40
Diebold, Francis X.
38
Huber, Frank
38
Svensson, Göran
38
Dang, Hai-Anh H.
37
Mittal, Vikas
37
Bauer, Hans H.
35
Bruhn, Manfred
35
Deaton, Angus
35
Herrmann, Andreas
35
Kanbur, Ravi
35
Ringle, Christian M.
34
Santos, Maria Emma
33
Gustafsson, Anders
32
Shahin, Arash
32
Walsh, Gianfranco
32
Ferreira, Francisco H. G.
30
Fox, Kevin J.
30
Söderlund, Magnus
30
Arndt, Channing
29
Chen, Shaohua
29
De Weerdt, Joachim
29
Gibson, John K.
29
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International journal of hospitality management
24
Journal of travel and tourism marketing
23
International journal of contemporary hospitality management
6
Journal of hospitality marketing & management
4
Tourism management : research, policies, practice
4
Journal of vacation marketing
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Tourism management perspectives : TMP
2
International Journal of Contemporary Hospitality Management
1
Journal of Contemporary Issues in Business and Government
1
Journal of retailing and consumer services
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The service industries journal
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Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
73
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2
Other ZBW resources
1
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How do green attributes elicit pro-environmental behaviors in guests? : the case of green hotels in Vietnam
Ho Le Thu Trang
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
36
(
2019
)
1
,
pp. 14-28
Persistent link: https://www.econbiz.de/10012179359
Saved in:
2
Impact of green brand authenticity on warm glow, green satisfaction, and willingness to pay more
Moon, Hyoungeun
;
Yu, Jongsik
;
Chua, Bee-Lia
;
Han, Heesup
- In:
Journal of travel and tourism marketing
40
(
2023
)
4
,
pp. 326-344
Persistent link: https://www.econbiz.de/10014369795
Saved in:
3
A study of brand prestige in the casino industry : the moderating role of customer involvement
Han, Heesup
;
Lee, JungHoon
;
Hwang, Jinsoo
- In:
Tourism and hospitality research : the surrey quarterly …
18
(
2018
)
1
,
pp. 96-106
Persistent link: https://www.econbiz.de/10011846778
Saved in:
4
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
5
The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Han, Heesup
;
Kim, Tae Hee
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 459-469
Persistent link: https://www.econbiz.de/10003742825
Saved in:
6
The roles of the physical environment, price perception, and costumer satisfaction in determining customer loyalty in the restaurant industry
Han, Heesup
;
Ryu, Kisang
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
4
,
pp. 487-510
Persistent link: https://www.econbiz.de/10003903184
Saved in:
7
Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast-casual restaurant industry
Ryu, Kisang
;
Han, Heesup
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 416-432
Persistent link: https://www.econbiz.de/10003976234
Saved in:
8
Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants : moderating role of perceived pri...
Ryu, Kisang
;
Han, Heesup
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
3
,
pp. 310-329
Persistent link: https://www.econbiz.de/10008648338
Saved in:
9
Influencing factors on restaurant customers' revisit intention : the roles of emotions and switching barriers
Han, Heesup
;
Back, Ki-joon
;
Barrett, Betsy
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 563-572
Persistent link: https://www.econbiz.de/10003875799
Saved in:
10
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
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