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Hazlett, Shirley-Ann
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International journal of quality & reliability management
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The measurement of service quality: A new P-C-P attributes model
Philip, George
;
Hazlett, Shirley-Ann
- In:
International journal of quality & reliability management
14
(
1997
)
2-3
,
pp. 260-286
Persistent link: https://www.econbiz.de/10006396399
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